Refund Policy

Due to health and hygiene restrictions, sex toys cannot be returned.

To ensure that there are no missing or damages items, all merchandise is carefully verified and packed before it leaves the warehouse by scanning each individual item using a verifying software to eliminate any human errors. If you believe that something is missing in your order, first double check the cushioning material used to protect your items as smaller items can be hidden under this material. If you still cannot find an item that was part of your order, contact us immediately at or via online chat. One of our customer care agents will be happy to assist you.

Although all items are inspected for damages before they leave the warehouse, you should still check your merchandise before the delivery person leaves, to ensure that everything is intact. If exterior damages are discovered, you must inform the driver AT THE TIME OF DELIVERY. Contact us within 24 hours from receipt of goods. Keep all original cartons and packing material. Take pictures and email them to us including your order number.